Accepted payment methods
Matt Brady accepts payments by MasterCard or VISA through the secure PayPal payment system. Your credit card statement will reflect the amount debited by
Matt Brady Group Pty Ltd.
Alternatively, you can send us a cheque payable to: Matt Brady Group
and post it to us, or you may transfer the funds electronically into our
bank account - details will be given to you when we call you to confirm your
order.
Payment terms
Tickets and confirmation letters to our events are issued on full
payment. To avoid delays and facilitate the allocation of seats, payment
should be received as early as possible. Products will be delivered on
receipt of full payment. Purchase orders will be accepted from businesses,
which have an established and approved account with Matt Brady.
Prices
Unless otherwise stated, prices are quoted in Australian dollars
inclusive of 10% GST. Delivery costs, if applicable, are separately stated.
Product returns
If you receive product damaged in transit or otherwise faulty, simply
return the product within 21 days with a letter explaining the damage and we
will replace the damaged goods free of charge. Or call us to discuss.
Inherent risk
Participants are advised that there is in fact an inherent risk in
firewalking, and if they voluntarily choose to firewalk, there is a
possibility that they may receive injuries requiring medical attention. Some
people have been seriously injured, by participating in firewalking.
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No drugs or alcohol
There is a zero drug and alcohol policy before and during these events.
Any person found to be under the influence of such substances will be asked to
leave. They will NOT be issued a refund.
Cancellation policy
To avoid misunderstandings, all cancellations must be in writing (mail,
fax or email). Refunds will be issued in the same medium as payment was
received, i.e. if paid was made by credit card, the refund will be processed
against the same credit card.
For events, a participant may substitute another participant before the
event starts. Please fax written authorisation to ensure expedient service
at registration.
Matt Brady Group normally accepts written cancellations received up
to 21 working days before the program scheduled date and will refund monies
paid less a cancellation fee. The amount of the cancellation fee varies by
program and is clearly stated on order forms.
For some events a “no cancellation” policy applies. Where applicable this
is clearly stated. Please check event details for the policy applying to the
specific event.
Refund policy
If a participant decides not to walk across the coals on the night there
will be no refund given.
There are no refunds for non-attendance.
Refunds will be issued for written cancellations received up to 21
working days before the program scheduled date. Between 2 and 21 days notice
participants will be allowed to transfer to alternate date.
Less than 48 hours notice, no refund, cancellation or transfer will be
allowed.
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